Send refund request Auto refund to Travel Voucher Ticket refunds are permitted when customers buy tickets online. They are not permitted when customers buy tickets at ticket offices or through agents. Auto refund is processed at least over 3 hours prior to the departure time of the first sector. Reservation Code. Within 72 hours after receiving an email notification of tickets and ancillary services purchased on Vietnam Airlines' website and app, please login here to declare Value Added Tax VAT invoice information.
Cancel segments. Last name. Are you sure to cancel your flight s? Change Cancel Segments. Notify You have completed your flight cancellation with the following information. You may buy Pre-paid Baggage at least 6 hours before departure. Please enter one of the following:. Ticket Number Reservation code. Reservation Code : Email Address :.
Buy Voucher. About Collection and Use of Personal Information. Please visit here for more details. OTP Verify. OTP code. Web Checkin is available 24 to 1 hour before flight departure Please ensure you input the family name as it appears in your ticket. Frequent Flyer number. Departure City If you are denied boarding or if your flight is cancelled or delayed for at least two hours, ask at the check-in counter or boarding gate for the text stating your rights, particularly with regard to compensation and assistance.
Airport Flight Number. Today Nov 15 Tomorrow Nov 16 Departure day. Flight Number. Travel Information Baggage. General Information. Hand Baggage. Checked Baggage. Excess Baggage. Special Baggage. Restricted Baggage. Baggage Claim. In addition, we recommend that each piece of your checked baggage not exceed 32kg to avoid injury to porters, especially for customers traveling to and from Australia, New Zealand, South Africa, Sri Lanka, and the United Kingdom.
This is in accordance with local occupational safety rules. The free baggage allowance might vary for different carriers. The total dimension of one accessory must not exceed 40cm x 30cm x 15cm or 16in x 12in x 6in. Important Notice: If your hand baggage exceeds the quantity, weight and dimensions specified above, the luggage must be checked. Class of service checked baggage Business Premium Economy Economy. Important Notice: If the weight of a piece of checked baggage exceeds the above standard, passengers will be required to re-pack their baggage and pay an excess baggage fee or consider sending their baggage as cargo.
How to buy Passengers can purchase prepaid baggage up to 10 additional bags at: Vietnam Airlines ticketing offices and ticketing agents during the booking process or Via our website www. Prepaid baggage fee For more details about the prepaid baggage fee, please click here. Pre-paid baggage is purchased on basis of piece 10kg and 23kg with total dimension not exceeding cm. Prepaid baggage must be purchased at least 06 hours before departure.
The change must be made at least 6 hours before the original departure time and 06 hours before the departure time of the new flight. Exception: Completely unused prepaid baggage associated with a ticket whose itinerary originates in Korea is refundable. At check-in counters: If the total weight of your baggage is less than the free baggage allowance and prepaid baggage, prepaid baggage is not refundable.
In case passengers cannot purchase prepaid baggage on our website www. How to buy Excess baggage can be purchased at Vietnam Airlines' check-in counters. Excess baggage fee a. Overweight piece Passengers can read the fee here. Over-sized piece Please read the fees here. Planning for travel with your pet Passengers traveling with pet as checked baggage should contact Vietnam Airlines branch offices for advanced reservations. Documents required.
Restrictions for pets. Accordingly, in case of special weather circumstances, passengers cannot travel with a pet if the current or forecasted temperature is too hot or too cold at any location on their itinerary.
Planning for travel with your pet Passengers traveling with a pet onboard should contact Vietnam Airlines branch offices for advanced reservations. Documents required Passengers must contact the appropriate quarantine office, embassy, or consulate to confirm all necessary documents such as quarantine certificates, health certificates and rabies immunization reports.
Planning for travel Reservation. Passengers wishing to purchase an additional seat s to stow belongings should contact Vietnam Airlines branch offices for advanced reservations. It is required to make the service request at least 24 hours before departure time.
Cabin baggage must be securely packaged to ensure there are no sharp edges or other characteristics that might damage or puncture the seats, interior walls, other areas in the aircraft, or that could pose a risk to passengers during flight. At the airport Passengers are required to be present at the airport early enough to complete all procedures before flight. Vietnam Airlines recommends passengers to arrive at least two hours prior to their scheduled departure time.
On flight Passengers are responsible for handling their luggage onboard the aircraft as well as during arrival and departure from the airport. Passengers should contact the appropriate local offices and respective airport authorities to familiarize themselves with all regulations and required documentation regarding their luggage. Planning for travel Passengers should contact Vietnam Airlines branch offices for advanced reservations.
For motorcycles and other motorized vehicles, please refer to the information table outlining dangerous goods. Bicycles must be packed in a box that satisfies the following requirements:.
Golf Set : Includes 01 golf bag containing a maximum of 14 golf clubs, 12 golf balls, putting tees, and 01 pair of golfing shoes not exceeding a total weight of 23 kg. Items outside of this list will not be considered as parts of the Golf Set. Surfboard : Includes 01 wave surfing device surfboard, paddle board, body-board, etc… Diving Equipment : Includes 01 diving suit, 01 snorkel, 01 pair of fins, and 01 diving mask.
Items such as pressure gauges and tanks are considered potentially hazardous and are prohibited. Planning for travel Reservation Passengers should contact Vietnam Airlines branch offices for advanced reservations. It is required to request the service at least 24 hours before departure time.
Sporting equipment must be securely packaged to ensure there are no sharp edge or other characteristics that might cause harm to the aircraft or passengers onboard. Passengers are required to be present at the airport early enough to complete all procedures before their flight. Planning for travel. Passengers should contact Vietnam Airlines branch offices for advanced reservations.
It is required to make the service request at least 24 hours before the departure time. Lithium Batteries Electronic Cigarettes Dry ice. Baggage Claim Upon arrival at the airport, passengers recognize that their baggage has been delayed, missing, lost or damaged, please contact the staff of Vietnam Airlines at the airport and submit a claim report.
Baggage Tracing We will initiate the tracing of your baggage through our worldwide computerized tracing system and will keep passengers informed of the status of their baggage. You will need to present the plastic bag for visual examination at the security screening point.
Only one bag per customer will be permitted. Exemptions will be made for medications, baby milk or foods, and special dietary requirements, but you will need to show an appropriate means of verifying the nature of these items.
For more details about transporting liquids, see our FAQ on hand baggage rules and liquids. Powders in containers equal to or over ml have to be checked in. Powders under ml may be subject to additional screening. Baby formula, prescription medicines and human remains are exempt. Powder-like substances purchased in airport duty free shops must be placed in Sealed Tamper Evident Bags along with proof of purchase receipt.
Discover more. A guide to dangerous goods Please click here for more information. A guide to dangerous goods. Unusual baggage and special allowances Please click here for more information. Unusual baggage and special allowances. Food items and powders in your hand luggage can block images on x-ray machines. Your bags may need to be checked again by security by hand. You can only carry one lighter on board. You should put it inside a resealable plastic bag like the ones used for liquids , which you must keep on you throughout the flight.
Pushchairs, walking aids and wheelchairs are usually allowed in the cabin, but they will need to be security screened first. Contact your airline before you book if you want to travel with a large musical instrument. You may need to make special arrangements, such as buying an extra seat. You can't take any guns or firearms including air rifles and starting pistols as hand luggage.
You may be able to take them as hold luggage - check with your airline before you travel. We will not reply to your feedback. Don't include any personal or financial information, for example National Insurance, credit card numbers, or phone numbers. The nidirect privacy notice applies to any information you send on this feedback form. Comments or queries about angling can be emailed to anglingcorrespondence daera-ni.
If you have a comment or query about benefits, you will need to contact the government department or agency which handles that benefit. Contacts for common benefits are listed below. Call Email dcs. Call Email customerservice. Comments or queries about the Blue Badge scheme can be emailed to bluebadges infrastructure-ni. For queries or advice about claiming compensation due to a road problem, contact DFI Roads claim unit.
For queries about your identity check, email nida nidirect. For queries or advice about criminal record checks, email ani accessni.
For queries or advice about employment rights, contact the Labour Relations Agency. For queries or advice about passports, contact HM Passport Office.
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